Rubbish Removals Privacy Policy
This Privacy Policy explains how Rubbish Removals collects, uses, stores and protects personal data about our customers. It applies to all Rubbish Removals customers located in our service area, including individuals and business clients who use our rubbish removal and related services.
We are committed to safeguarding the privacy and security of your information and to handling your data in a transparent and lawful way in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Who we are and how to contact us
Rubbish Removals is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal information is processed. If you have any questions about this policy, or wish to exercise your data protection rights, you can contact us using the contact details provided on our website or in your service documentation.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and the services you use. The categories of data we may collect include:
Identity and contact details such as your name, postal address, service address, email address, telephone number and, where relevant, the contact details of someone you nominate to be present at a collection.
Service and account information such as information about the services you request, instructions you provide, preferred collection times, access details for your property where necessary to complete the job, and any communications we have with you regarding our services.
Payment and billing information such as billing address, details of payments made, partial card information as processed by our payment provider, and records of invoices and receipts. We do not store full card details when payments are processed through a third party payment processor.
Technical and usage data such as your IP address, browser type, device information, and basic analytics on how you use our website or online booking tools, where this is collected via cookies or similar technologies in accordance with applicable law.
Communications and feedback including emails, phone call notes, contact form submissions, complaints, compliments, or reviews about our services.
How we collect your data
We collect personal data directly from you when you request a quote, make a booking, contact us by phone or email, use our website forms, enter into a contract with us, or otherwise communicate with us in relation to our services.
We may also receive personal data from third parties where this is necessary to provide services, such as estate agents, property managers or commercial clients who give us authorised contact and access details so that we can perform rubbish removal on their behalf at specific properties.
Lawful basis for processing
We only process your personal data where we have a lawful basis under data protection laws. Depending on the context, we may rely on the following lawful bases:
Contractual necessity: We process your personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, confirming appointments, carrying out rubbish removal services, handling payments and managing your account.
Legal obligations: We process personal data where we must do so to comply with legal requirements, such as tax and accounting laws, waste management regulations and obligations to keep certain records.
Legitimate interests: We process data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This may include improving our services, managing our relationship with you, handling customer queries and complaints, and protecting our business from fraud or misuse.
Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications where consent is required by law. Where we rely on consent, you can withdraw it at any time using the contact details in this policy.
How we use your personal data
We use your personal data for the following purposes:
To provide our services, including giving quotes, arranging and carrying out rubbish removal, and providing follow up support.
To communicate with you about your bookings, service updates, changes to our terms or policies, and issues that might affect the delivery of our services.
To process payments, manage invoices, and keep appropriate financial and transaction records.
To respond to enquiries, feedback and complaints, and to resolve any issues you raise with us.
To manage and improve our operations, website, and customer experience, including for internal reporting and service quality monitoring.
To comply with legal and regulatory obligations, such as waste disposal record keeping and tax requirements.
To send you marketing communications about our services, where we are permitted by law to do so and you have not opted out or objected.
Data retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including to fulfil our contractual obligations, meet legal or regulatory requirements, resolve disputes and enforce our agreements.
In general, we retain most customer records, including contact and service information, for up to six years after the end of our relationship with you, to comply with tax, accounting and regulatory requirements and to be able to respond to any queries about past services. In some cases we may need to retain data for longer where required by law or to establish, exercise or defend legal claims.
When personal data is no longer needed, we will delete it securely or anonymise it so that it can no longer be used to identify you.
Data processors and third party sharing
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your data under our instructions and are required to keep it secure and confidential. Examples of such processors include:
IT and hosting providers who store our records and support our systems.
Payment service providers who process card or online payments and help prevent fraud.
Customer relationship and communication service providers that enable us to manage bookings, send service messages or handle enquiries.
We may also share personal data with third parties acting as independent data controllers where required by law or where necessary to provide our services, including:
Professional advisers such as accountants or legal advisers, where this is necessary for our business operations or to obtain advice.
Regulatory or public authorities, law enforcement and courts where we are required to do so by law or to protect our rights and the rights of others.
We do not sell your personal data. Where any transfer of data outside the United Kingdom or European Economic Area is necessary, we will ensure that appropriate safeguards are in place in accordance with data protection laws.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exceptions. Your rights include:
Right of access: You have the right to request a copy of the personal data we hold about you and to obtain information about how we use it.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data.
Right to restriction: You may have the right to ask us to restrict the processing of your personal data in specific situations.
Right to data portability: In some cases, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to have it transmitted to another controller.
Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing.
Where we rely on consent to process your data, you also have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.
If you wish to exercise any of these rights, contact us using the details provided on our website or your service documents. We may need to verify your identity before responding to your request.
Security of your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who need it to perform their duties, using secure systems and taking reasonable steps to ensure our suppliers protect your data in a similar way.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or legal and regulatory developments. When we make changes, we will update the effective date and, where appropriate, notify you through our website or by other means.
By continuing to use our services after any changes take effect, you acknowledge the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
