Rubbish Removal Service Terms and Conditions
These Terms and Conditions set out the basis on which we provide rubbish removal and waste collection services to domestic and commercial customers within our service area in the United Kingdom. By making a booking, confirming an order, or allowing our team to carry out any collection, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions the following expressions have the meanings set out below.
Company means the rubbish removal and waste collection service provider supplying the services.
Customer means the person, business, company, or organisation requesting the services.
Services means the rubbish removal, waste collection, bulky item clearance, and associated loading and transport activities supplied by the Company.
Waste means any items, materials, rubbish, junk, or refuse that the Customer asks the Company to collect and that the Company agrees to remove, subject to applicable waste regulations.
Service Area means the geographical area within the United Kingdom where the Company offers scheduled and one-off waste collection services.
Scope of Services
The Company provides on-demand and scheduled rubbish removal and waste collection services for households, landlords, letting agents, offices, retailers, and other commercial premises within the Service Area.
The Services may include collection of general household rubbish, garden waste, light construction or renovation waste, office and commercial waste, bulky items such as furniture and appliances, and other non-hazardous waste as agreed.
The Company does not normally collect hazardous waste, clinical waste, asbestos, chemicals, gas bottles, or any other restricted materials. The Company reserves the right to refuse any items that, in its reasonable opinion, are unsafe to handle, prohibited by law, or not covered by its waste carrier licence or insurance.
Booking Process
Customers may request Services by contacting the Company by telephone, email, online form, or other accepted communication methods. The Customer will be asked to provide details including the collection address, access arrangements, description and estimated volume or weight of waste, preferred dates and times, and any other relevant information.
Any quotation given before a site visit is an estimate only and is based on the information supplied by the Customer. The final price may be adjusted after on-site assessment of the waste volume, weight, type, access, and any additional labour or time required.
A booking is only confirmed when the Company has accepted the Customer’s request and provided written or verbal confirmation of the collection date, time window, and estimated charges. The Company reserves the right to refuse any booking without giving a reason.
The Customer is responsible for ensuring that all information provided at the time of booking is accurate, including contact details, addresses, and waste descriptions. The Company will not be liable for delays, additional charges, or failure to complete the job where incorrect or incomplete information was provided.
Access and Customer Responsibilities
The Customer must ensure that the Company’s team has safe and reasonable access to the premises and to the waste to be collected. This includes arranging suitable parking or loading space where possible and ensuring that any necessary permissions have been obtained from landlords, neighbours, building managers, or local authorities.
The Customer must ensure that the waste intended for collection is clearly identified, separated where requested, and not mixed with items that are not to be removed. If there is uncertainty regarding which items should be taken, the Customer must clarify this with the team on arrival.
If access is restricted or unsafe, or if the waste is not as described at the time of booking, the Company may either cancel the job, apply additional charges, or rearrange the collection at a later date. Waiting time and additional labour may also be chargeable.
The Customer is responsible for securing any valuables, personal belongings, confidential documents, or items that are not intended for disposal. The Company accepts no responsibility for items that are removed and disposed of where it was reasonable for the team to assume that they formed part of the waste.
Pricing and Payment Terms
Prices are usually based on volume, weight, type of waste, and the time and labour required. Unless otherwise stated, prices quoted are exclusive of any applicable taxes that may be charged in addition where required by law.
The Company may provide an estimated price range before attending the site. The final price will be confirmed once the team has inspected the waste in person. If the Customer chooses not to proceed after inspection, a call-out or assessment fee may apply to cover the Company’s costs.
Payment is due on completion of the collection unless the Customer has an approved account or written credit terms in place. The Company accepts common payment methods such as cash, debit or credit card, or bank transfer, subject to any conditions communicated at the time of booking.
Commercial Customers with an account may be invoiced after the Services have been completed, with payment due within the agreed credit period. The Company reserves the right to charge interest and late payment fees on overdue invoices, and to suspend or withdraw Services until outstanding sums are paid in full.
Cancellations, Rescheduling and No-Show Charges
The Customer may cancel or reschedule a booking by giving reasonable notice. Unless otherwise agreed, cancellations made by 3pm on the working day before the scheduled collection will not usually incur a charge.
Where a booking is cancelled with late notice, or where the Customer fails to provide access at the scheduled time, the Company may at its discretion charge a cancellation or no-show fee to cover attendance, travel, and administrative costs.
If the Company needs to cancel or reschedule a booking due to operational reasons, staff illness, vehicle breakdown, adverse weather, or circumstances beyond its reasonable control, it will notify the Customer as soon as practicable and offer an alternative appointment. The Company will not be liable for any indirect or consequential losses arising from such changes.
Waste Handling, Disposal and Duty of Care
The Company is a registered waste carrier and will transport and dispose of waste collected in accordance with applicable waste management laws and regulations in the United Kingdom. The Company will use only authorised treatment or disposal facilities, such as licensed transfer stations, recycling centres, or landfills.
The Customer remains responsible for the waste until it has been collected by the Company. Once the Company has removed the waste, it assumes responsibility for handling and disposal in line with its duty of care obligations.
The Customer must not request the Company to take any prohibited or unlawful waste. The Customer warrants that all waste presented for collection is owned by the Customer or that the Customer has lawful authority to arrange its disposal. The Customer also warrants that the waste does not contain hazardous or restricted materials, unless expressly agreed in writing in advance.
Where the Company discovers hazardous, contaminated, or prohibited waste among the items to be collected, it may refuse to remove such items, apply additional charges, or require the Customer to arrange specialist disposal. The Company may also terminate the contract if the Customer breaches applicable waste regulations.
Liability and Limitations
The Company will exercise reasonable skill and care in the provision of the Services. However, the Company’s liability to the Customer in contract, tort, or otherwise in connection with the Services shall be limited as set out in this section.
The Company shall not be liable for any loss of profits, business interruption, loss of data, loss of goodwill, or any indirect or consequential loss arising out of or in connection with the Services, even if such loss was reasonably foreseeable.
Subject to any statutory rights that cannot be excluded, the Company’s total aggregate liability for any claim arising from a single event or series of related events shall not exceed the total amount paid or payable by the Customer for the specific collection or job to which the claim relates.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
The Company will not be liable for damage to driveways, paths, surfaces, or property where the Customer has requested that vehicles or equipment enter areas not designed or suitable for heavy vehicles or manual handling operations. The Customer accepts the risk of such access where it is required to reach the waste.
The Company will take reasonable care when moving items through buildings or on the Customer’s premises. However, the Customer must ensure that walkways are clear and that any fragile items are removed from the immediate vicinity. The Company’s liability for accidental damage will be limited to the cost of repair or replacement, subject to fair wear and tear and the age and condition of the item.
Insurance
The Company maintains appropriate public liability and employer’s liability insurance for the provision of rubbish removal and waste collection services. Evidence of insurance may be provided on request.
The Customer is recommended to maintain their own insurance for any high value items or fixtures on the premises, and for any business interruption or consequential losses that might arise from delays or disruptions to the Services.
Customer Conduct and Health and Safety
The Customer agrees to treat the Company’s staff with respect and to ensure a safe working environment at all times. The Company reserves the right to withdraw its staff and cancel the job without refund if they encounter abusive behaviour, threats, or unsafe conditions at the site.
The Company will comply with applicable health and safety legislation and its own risk assessments and policies. Staff may refuse to lift or carry items that are excessively heavy, dangerous, or impractical to move safely, or where there is a risk of injury or damage.
Data Protection and Privacy
The Company will collect and process personal data such as names, contact details, addresses, and payment information for the purpose of providing and managing the Services. This may include confirming bookings, issuing invoices and receipts, and handling customer service queries.
The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom. Personal data will not be sold to third parties. It may be shared with trusted service providers where necessary to deliver the Services, such as payment processors or subcontractors, under appropriate safeguards.
Variation of Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, or its operational practices. The version in force at the time of booking will apply to that particular service, unless changes are required by law.
Any material changes to the Terms and Conditions will be made available to Customers by reasonable means, which may include publication on service documentation or communication during the booking process.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed from the remaining terms, which shall continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Contact Information
If you have any questions regarding these Terms and Conditions or our rubbish removal and waste collection services, please contact our customer service team using the contact details provided on your booking confirmation or service documentation.
